Verb conjugation of "facultar" in Spanish

No image that each sentence takes so long and multiply it by twentyfour sentences which I had just written you in our last communication. That makes a total of three hundred sixty minutes.
I was a little confused because I recognized the voice and I had booked at Luisa's guest house. She explained me that she was sharing the phone with her neighbor and her neighbor was not honest.
The travel agent's representative promised that they would return us the difference of the money. They also assured us that we would get special treatment, such as extra drinks and a Kayak expedition.