Translation of Schmiere

I ran across the bridge to reach the other terminal and asked at the check in counter which connecting flights were still available. I wanted to avoid having to drive into the city at any cost.
But now the other department of the same company made an update to their policy and it seems that they punish all agents that give away too many fliers at once. I will probably have a few corrections to make and I hope that income recovers soon.
I'm fine, thanks. I'm sorry that I did not write back to you sooner. As you see I am very busy with my work. But I'll take the time to help you because I promised to do so. So let us start soon.