Translation of shrink in Spanish

We could not believe how difficult it was to find a decent room in this four star hotel. I went to the reception desk and complained about our room and about the attitude and bad service.
Did you receive my email? Are you going to call me back and help me? Would you be able to help me?? Please? Your English very is very well already. I will correct you if you make any spelling mistakes.
Many thanks for your letter. I am delighted to tell you that I have passed my exams and am looking forward to the next year. Meanwhile I am planning a trip to Costa Rica and some places around there.