Translation of soften in Spanish

We could not believe how difficult it was to find a decent room in this four star hotel. I went to the reception desk and complained about our room and about the attitude and bad service.
how are you? Where do you live in Austria? I hope your Spanish is good enough that you understand my sentences! If you can't understand it i will write this in English. I live in Munich, btw.
Needless to say, Machu Picchu has earned its reputation and was definitely one of the highlights of our journey: We took the train to Aguas Calientes in the early morning.