Translation of splatter in Spanish

We could not believe how difficult it was to find a decent room in this four star hotel. I went to the reception desk and complained about our room and about the attitude and bad service.
This site is a good website for me, because I don't know many people to talk to in English. But I am at the beginning of my way, since I am mother of two and I do not have enough time to practice.
The bus left on time to the border town Tacna. Crossing the border was also an experience. We needed to show our passports about seven or eight times and were checked for goods three times.