Translation of tough in Spanish

The guy at the reception was pretty friendly and gave me keys of the hotel's suites. The first suite was again without windows. I returned and asked for the same with windows. He gave me other keys.
Are you using any literature in your studies? You want to study Spanish? I can help you. Where do you life in England? I have visited London last year. It was very amazing. It was a great trip.
We shivered, sweat and vomited the entire night. In addition we had the worst room in the worst hotel in town: Hostal Resbalosa.