Translation of sufrimiento

The machine arrived in Cuba at nine and it was already dark. The border control was nothing like the one in Mexico. They were communist and one could see the strictness and uneasiness of them.
I have another small request: Is it possible that your webmaster sends us the loading html (the one that is displayed during the download of the large html)and the instruction of how to install it?
2 hours later we landed in Hanoi, today's capital. After picking up our bags we started to look for a room to sleep in. The information desk did not really help us so we relied on the Lonely Planet guide.