Verb conjugation of "facilitar" in Spanish

I hope you could understand my last letter to you. You see, when I write in Spanish I am not very confident. I always question myself and each and every sentence takes about fifteen minutes.
I was a little confused because I recognized the voice and I had booked at Luisa's guest house. She explained me that she was sharing the phone with her neighbor and her neighbor was not honest.
We boarded the ship and it left the port. They started with lunch, which was pretty good. The ship sailed for about an hour until it reached the bay area, which had over one thousand islands.