Translation of favour in Spanish

We wanted to take a hot shower but there was no hot water at all. We asked someone to fix it and he showed us that there was a heating switch outside the bathroom which would turn on the boiler.
We had a great first impression of the people in Cambodia. We were expecting that people would like to take advantage of us but it wasn't the case at all. Our driver for example was very kind.
The view of the valley, the lakes and the surrounding volcano mountains were breathtaking. We stayed there for nearly one hour and had a little snack. From there we continued to have lunch.