Translation of mistreat in Spanish

Exactly on that weekend there was a traditional apple event which is celebrated every year by the people of this small town. Naturally, It was very nice to see it, to see farmers outside of the city.
Seldom only do such incidents occur, thank God, but the fact is that these incidents, which are started by a relatively small group, need to have a broader support among others in order to exist.
After a short guided tour we came back to pick up our luggage and left to the airport. When the airplane took off it was already dark outside. We were surprised about the airline's good condition and service.