Translation of sparkle in Spanish

We could not believe how difficult it was to find a decent room in this four star hotel. I went to the reception desk and complained about our room and about the attitude and bad service.
I can understand a little Spanish with the base of Italian and heaps of words sound familiar. I will try to have conversations as much as i can. Just learning the vocabulary and the grammar isn't enough!
The day after, we woke up late and enjoyed the nice breakfast of the Monarca Hotel. We planned the next leg of our trip at a local travel agent.