Translation of stagger in Spanish

We could not believe how difficult it was to find a decent room in this four star hotel. I went to the reception desk and complained about our room and about the attitude and bad service.
A year later we decided to make another trip. We have both been to Mexico and to Cuba, and the year before we were in South America, where we have visited several countries for five weeks.
There was no one on the street and we did not feel to comfortable. The first hotel we entered, was build from clay. We saw an elderly English couple just leaving their room. We went to the reception.