Translation of erbarmungslos

I would rather like that you write through the messaging system on this site and not to my private email address. All the info is gathered here online and I would like to keep is this way. It is nothing personal.
Until now I have tried the copy the mode of operation of Mike in class. Even the homework that they gave us do not match the exercise that we tried yesterday. I could not fulfill this task anyway.
I live near London. In March I will be going to Italy to visit friends. It will be my first time in Italy, I am totally excited. See you soon hopefully. Lovely greetings and best wishes. Anne.