Translation of Unhöflichkeit

I found the idea of having two health care systems disgusting. We entered the rooms of the local hospital and the images there were horrifying. I don't know why he took me there until this day.
Everyone has the right to get a second chance, the option to live in reconciled circumstances. The environment has so much influence on us that we need to be aware of it even in very hard times.
To be honest, we did not understand one word of what he was saying, because his English was so terrible. Or maybe it wasn't and it was only his accent which we could not grasp. To us it was Chinese.