Translation of morsel in German

We wanted to take a hot shower but there was no hot water at all. We asked someone to fix it and he showed us that there was a heating switch outside the bathroom which would turn on the boiler.
The name of the agency was Handspan and they were the first ones in the country that worked under ISO 9001:2000 quality management. That was pretty convincing especially after our horrible experience the day earlier.
The type of exercise was new to me and I think it worked great. How are things in your country and in your city? Do you also have Thanksgiving holidays? I enjoy my free time at home with my kids.