Translation of plaice in German

All travel agents, but one, were all pritty unreliable as one could perceive immediately. We did not care for a dollar more or less and everybody promised the same which was not convincing.
Anyway, the entire bus ride lasted four hours and we finally arrived at the city of Halong. We were supposed to take a two day luxury boat tour on a ship called The Lagoon Explorer.
Thank you for your answer, your English is better than my Spanish. I live in Liverpool in Great Britain, that is a town around 300 kilometers north of London. My wife and I have 4 children.