Translation of tragedy in German

He has already asked me for packaging instructions: They said that you should place them in the original box, which you have kept. That's all I have got from them. I hope that you and your child are both well.
The writer describes this situation by putting the persons into a natural environment. On one side there was no shade and there weren't any trees, he says. This description can be interpreted.
I looked at the street name and saw that we were at the right hotel but on the wrong street. That is when I suspected that there were several hotels with the same name, one original and the rest copycats.