Translation of stultify in Spanish

We could not believe how difficult it was to find a decent room in this four star hotel. I went to the reception desk and complained about our room and about the attitude and bad service.
They were floating in self made tubs and rowed with sticks. When they reached our boat they tried to sell us beverage. We vigorously denied them access to our boat. It just did not help.
The American girls came with T-shirt and sandals, not exactly the right equipment for a trip 5000 meter over sea level and minus 10 degrees outside temperature during the day. Anyway, the landscape was fantastic.