Translation of utensilio

The machine arrived in Cuba at nine and it was already dark. The border control was nothing like the one in Mexico. They were communist and one could see the strictness and uneasiness of them.
She insisted that there should be an actual step, where the man proposes friendship to the woman, at a nice dinner or giving her a gift or flowers or going down on his knees. Cultural differences.
I called the Hilton hotel in Cuba and asked them whether it was worth coming or if they suggest to postpone the arrival. Their response was clear: Don't come unless you really have too.