Translation of helpless in Spanish

The connecting flight to Phuket was fully booked, and the connection to Krabi had five empty seats. The problem was that the boarding began in ten minutes and I did not even have a ticket.
I have always met nice people so far, and I have never had a strange friends request. So far I only had problems with my grammar in various foreign languages that I am trying to acquire.
I live near London. In March I will be going to Italy to visit friends. It will be my first time in Italy, I am totally excited. See you soon hopefully. Lovely greetings and best wishes. Anne.