Translation of sorrow in Spanish

So we first went to look for other hotels in the area, some where horrible even though they were rated as three star hotels. In the end we bought the three day voucher at the travel agent's office.
But the fact that our driver took us there before showing us any of the attraction left quite an impression on us. He lost both of his parents in that war which explains why it was important to him.
In the afternoon we went to the Cerro Catedral which is a small mountain not far (30 minutes) from the city. You can either climb up or take the chair lift. We chose the second option.