Translation of straighten in Spanish

We could not believe how difficult it was to find a decent room in this four star hotel. I went to the reception desk and complained about our room and about the attitude and bad service.
His name was Samy and he offered to take us to several places. In the beginning we were bothered as he did not stop talking on the way from the airport to the hotel and we thought he tried to sell something.
On day two my wife and I took a tour to visit the Altiplano. The tour started a little boring, when we visited a few empty villages nearby which were all pretty much the same. Empty with very little people.