Translation of stretcher in Spanish

When we got our room at the Rex we were shocked once again. The room had a terrible smell of cigarettes and we insisted on moving. The next room they gave us was a non-smoking room.
Did you receive my email? Are you going to call me back and help me? Would you be able to help me?? Please? Your English very is very well already. I will correct you if you make any spelling mistakes.
I wanted to share the itinerary of our short backpacking trip in South America. My wife and I are both working, so that we did not have months to travel. Our trip started in Madrid, on September 30.